Voucher
Please ensure your purchase meets the Terms & Conditions listed on the voucher. Check the minimum spend amount, the expiry date and whether the voucher applies to sale items. If you're still having troubles, please contact us through email or SMS/Whatsapp (011.11.365.255) or WeChat (theneedlecollections).
If your voucher under the name Women Fashion Story, please contact us first to get the latest codes that applicable in The Needle Collections.
Saturday, 8 March 2014
Has my order been successful?
Order
All successful order transactions will receive an order confirmation email within 1 day of purchase. If you have not received your order confirmation email, please email our Customer Service team at theneedlecollections@gmail.com to confirm the placement of your order.
All successful order transactions will receive an order confirmation email within 1 day of purchase. If you have not received your order confirmation email, please email our Customer Service team at theneedlecollections@gmail.com to confirm the placement of your order.
How long does delivery take?
Delivery
FREE SHIPPING in Malaysia
West Malaysia
3 - 4 Business days
East Malaysia
4 - 5 Business days
Pre-Order shipped from our partner suppliers will take up to 3 - 4 weeks to arrive.
FREE SHIPPING in Malaysia
West Malaysia
3 - 4 Business days
East Malaysia
4 - 5 Business days
Pre-Order shipped from our partner suppliers will take up to 3 - 4 weeks to arrive.
What is The Needle Collections's return policy?
We have 3 rules of returns item(s) need to be returned
1- Within 30 days of purchase
2- Unworn and unused with the original tags still attached
3- In the original packaging which must be in the original condition.
1- Within 30 days of purchase
2- Unworn and unused with the original tags still attached
3- In the original packaging which must be in the original condition.
How do I make my payment? What are my options?
Payment Methods
Bank Transfer
Back Name: Maybank
Account Name: Fatimah Zulkifly
Account Number: 112317202479
Back Name: CIMB
Account Name: Fatimah Zulkifly
Account Number: 7015095168
After payment, please sent us the transaction slip to us at theneedlecollections@gmail.com with your ORDER ID as the email's title. We will sent to your email the confirmation order and update your tracking ID.
Cash On Delivery (COD)
COD is an exclusive service for Preloved items we provide to our customers in Subang Jaya and Shah Alam, for selected postal codes within the delivery by our partner.
Please click here to find out if we accept COD.
For any questions please email to us at theneedlecollections@gmail.com with your NAME_ASK as the email's title or SMS to 011.11.365.255. Thank you.
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